Hi Ben, I’m sorry the gun has not been working for you! I definitely know what you mean about having to line up the mesh and the gun just right to get the ring to close around both wires. I’ve talked to some installers who for whatever reason are able to make it work well for them (myself included), and others who find it not worth the trouble. Not sure if this will help in your situation, but I always tell folks to pull the trigger partially so that the staple extends out BEFORE sticking the gun into the mesh; then you can get everything in position before crimping the ring down. None of this helps the fact that you’ve paid for a tool that isn’t working for you, so at the very least I’d like to offer you a refund if you want to send the gun back. One more thought – I just want to share a word of warning about plastic zip ties on the wire mesh. Unlike the zip ties you may use under the array for wire management, these ones will get a ton of sun exposure and usually break within 5 years (at least here in Colorado – and yes, even the “UV rated” ones). I know they are easy to use but it really sucks to have to get back on the roof to repair them 5 years later, not to mention the angry customers who don’t bother to call and ask for a repair. A few alternatives I recommend are stainless steel zip ties, CritterBlok wireforms and SunBundlers. I have never used that last one personally but know one large installer who swears by them after doing plastic zip ties for decades. Cheers and thank you for the feedback! – Marshall, Founder
